United Kingdom - Remote•Spain - Remote
Remote
Senior
Full Time
remoteseniorclient-facingSaaStechnicalimplementationconsultant
Requirements
- •3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
- •Fluent in both written and spoken English
- •Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
- •Advanced expertise in REST and SOAP API integrations and troubleshooting
- •Strong working knowledge of Excel and HTML
- •Demonstrated ability to manage multiple complex client projects simultaneously
- •Excellent problem-solving, time management, and prioritization skills
- •Strong communication and presentation skills for technical and non-technical audiences
- •Proven ability to document processes and create technical enablement materials
- •Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
- •Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making
What You'll Do
- •Lead technical discovery and solution design during late-stage sales engagements for strategic clients
- •Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
- •Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
- •Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
- •Provide expert-level platform training and consultation to client stakeholders
- •Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
- •Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
- •Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
- •Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
- •Use AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate team
- •Communicate complex technical concepts clearly to both technical and non-technical stakeholders
- •Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
- •Take ownership of high-risk client situations, ensuring proactive intervention and resolution
Nice to Have
- •Bachelor's degree in computer science, Information Technology, or a related field
- •5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
- •Additional language proficiency is a plus
- •Experience working with enterprise clients and/or within the e-commerce industry
- •Familiarity with remote-based training tools
- •Project Management experience or certification (e.g., PMP, Agile)
- •Demonstrated success in developing online technical training content
- •A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives
- •Excellent problem-solving, time management, and prioritization skills
Benefits
- •Enhanced Private Medical Insurance and a Health Cash Back Plan
- •Life insurance & disability benefits
- •Pension plan with 4% Company match
- •Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
- •£45/month Remote work stipend for internet
- •Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
- •Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
- •Charitable contribution match per team member
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce