United Kingdom - Remote
Remote
Mid Level
Full Time
remotetechnical account managerB2B SaaSe-commerceclient success
Requirements
- •2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- •Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- •Strong proficiency using Excel
- •Foundational understanding of channel requirements, data mapping, and feed architecture.
- •Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
- •Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies.
- •Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
- •Excellent problem-solving skills, with a focus on root cause analysis and resolution.
- •Strong verbal and written communication skills.
What You'll Do
- •Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources.
- •Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities.
- •Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion.
- •Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
- •Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
- •Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
- •Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
- •Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
- •Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
Nice to Have
- •Bachelor's degree in business, engineering, computer science or related technical field.
- •3+ years in technical account management, solution engineering, or implementation roles.
- •eCommerce or product data platform experience.
- •Experience working in cross-functional teams and navigating complex stakeholder environments.
- •Familiarity with SaaS deployment models and scalable system design.
- •Experience working with enterprise or strategic clients in eCommerce or retail technology.
Benefits
- •Enhanced Private Medical Insurance and a Health Cash Back Plan
- •Life insurance & disability benefits
- •Pension plan with 4% Company match
- •Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day
- •£45/month Remote work stipend for internet
- •Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
- •Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
- •Charitable contribution match per team member
About Rithum
Rithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands.
Atlanta, GA, US
500 - 1000
eCommerce