Ukraine•Moldova•Latvia•Slovakia•Czech Republic•Slovenia•Romania•Kazakhstan•Poland•Hungary
Remote
Senior
Full Time
remoteleadershipdata_analysisbillingsubscription_analyticsSQLdata_visualizationcross-functional_collaboration
Requirements
- •Deep subscription billing expertise with substantial experience in payments, renewals, refunds, disputes/chargebacks/TC40 in a recurring-revenue business
- •Advanced SQL skills including complex joins, window functions, incremental logic, and performance-aware query writing
- •Proficiency with data visualization tools such as Omni, Tableau, Power BI, or similar
- •People leadership experience including setting priorities, distributing work, reviewing output, and accountability for team results
- •Statistical and analytical rigor including forecasting, experiment design, and translating ambiguous business questions into structured analysis
- •Familiarity with billing platforms/processors such as Stripe, Braintree, Nuvei, or similar
- •Strong communication skills to explain complex findings to both technical and non-technical stakeholders
- •Cross-functional collaboration experience influencing decisions with data across multiple departments
What You'll Do
- •Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends
- •Build and maintain data pipelines that deliver accurate, timely, and reliable billing data
- •Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk
- •Design and run A/B tests and experiments to evaluate billing and support initiatives
- •Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics
- •Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance
- •Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies
- •Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency
- •Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output
- •Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs
- •Uplevel the team’s billing domain knowledge and analytical/technical skills
- •Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals
Nice to Have
- •Python and/or modern analytics tooling (dbt, Airflow, or similar)
- •Experience building and maintaining ETL/ELT pipelines for billing or financial data
- •Risk analysis or fraud-adjacent experience in billing contexts
- •Advanced visualization techniques such as cohorts, funnels, anomaly detection dashboards
Benefits
- •Remote Work Environment: work from anywhere, anytime
- •Unlimited PTO: unlimited paid time off
- •Paid National Holidays
- •Company-provided MacBook
- •Flexible Independent Contractor Agreement offering flexibility, autonomy, entrepreneurial opportunities, tax advantages, networking opportunities, reduced employment obligations, and freedom to work from anywhere
About Ruby Labs
RubyLabs build high-value products that users will be willing to purchase and use continually.
London, UK
10 - 50
IT Services