Remote, EMEA•Prerender
Remote
Senior
Full Time
remotecustomer successseniorB2B SaaSAISEOmartech
Requirements
- •5+ years in Customer Success, Account Management or similar customer-facing role
- •Experience in B2B SaaS, marketing, advertising, SEO or martech
- •Track record of owning retention or churn targets and reducing churn
- •Comfortable working with usage data, health scores and CRM tools (e.g. HubSpot)
- •Ability to turn technical details into clear business value for technical and non-technical stakeholders
- •Strong communication skills in fluent English
- •Structured, proactive and able to plan and follow through work
- •Warm, patient, good listener and trusted advisor
What You'll Do
- •Own retention and churn metrics for a defined book of enterprise and mid-market accounts
- •Use data to spot churn risk early and run structured retention playbooks
- •Explain Prerender's impact in terms of indexing, organic traffic, AI-search visibility and revenue
- •Hold regular check-ins and business reviews with customers
- •Bring customer feedback, churn reasons and feature gaps back to Product, Support and Marketing
- •Work closely with Account Managers, Support and Engineering to ensure a joined-up customer experience
Nice to Have
- •Technical product fluency, familiarity with SEO, JavaScript websites, web crawlers, caching or web performance
- •Curiosity and willingness to learn about the product
Benefits
- •100% remote work with ultimate flexibility
- •Freedom and autonomy with high trust and ownership
- •Minimum bureaucracy and efficient work environment
- •Small and friendly team culture
- •Access to a community of entrepreneurial SaaS professionals
- •Equipped with latest AI tools to work smarter and automate routine tasks
- •Support and learning resources to build AI skills
- •Flexible time off to recharge
About SaaS Group
SaaS.group LLC is a Software as a Service Portfolio Company.
Las Vegas, NV, US
10 - 50
IT Services