London United Kingdom•London, England, United Kingdom
Hybrid
Senior
Full Time
💰£70,000 - £85,000
Client Success DirectorPod LeadAccount ManagementGrowth StrategyHybrid
Requirements
- •A growth strategy or paid social/paid media background — understanding what drives performance, not just how to report on it
- •Account leadership experience — owning a client relationship commercially, not just delivering against a brief
- •P&L ownership — having a commercial number you were measured on
- •Experience holding difficult commercial conversations with the relationship surviving
- •Comfortable in front of client leadership as the senior agency voice
What You'll Do
- •Own the commercial performance of your pod — MRR target, retention, multi-service adoption
- •Manage the strategic relationship on top-tier (Gold) accounts, including QBRs and commercial reviews
- •Translate paid social/paid media performance into a clear growth narrative clients trust
- •Spot expansion and growth opportunities before the client does, and turn them into a plan
- •Handle difficult commercial conversations — fee changes, scope, performance accountability — to strengthen the relationship
- •Coach and quality-check the account team's output against the agency playbook
Nice to Have
- •Experience with performance-linked or outcome-based pricing models
- •Experience building forecasting, retention, or NPS mechanisms rather than just reporting on them
Benefits
- •25 days holiday plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)
- •Private health insurance (Vitality) and 50% off gym memberships
- •Life insurance including unlimited 24/7 GP access
- •Cash plan to claim back dental, eye care, physiotherapy and counselling costs
- •Company pension
- •Hybrid working, plus the option to work abroad for up to 30 days at a time
- •Professional development support
- •Regular team socials and a peer-to-peer kudos/rewards system
About Soar With Us
Soar With Us provides e-commerce strategies, email marketing, consulting, digital, and social media marketing services.
Leeds, UK
10 - 50
Marketing & Advertising