Colombia - Remote
Remote
Mid Level
Full Time
JavaProduct Support EngineerRemoteDockerAWSAzureKubernetesLinuxSQLPython
Requirements
- •3+ years experience supporting complex enterprise software solutions
- •Ability to read and understand Java code is necessary
- •Experience using Rest APIs
- •Experience with testing and/or development of production quality Java based web applications
- •Solid experience with Linux command line tools
- •Experience with SQL databases (PostgreSQL is a plus)
- •Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
- •Experience with scripting languages (Python, Bash, Typescript, etc.)
- •Experience with a major cloud platform like AWS, Azure or GCP
- •Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
- •Experience with container technology like Docker, Kubernetes or similar.
- •Exceptional communication skills -- Written and verbal
- •Solid English proficiency
- •Very good problem solver! -- Solid experience interacting with internal/external clients on technical challenges
What You'll Do
- •Debug and troubleshoot incidents with Sonatype products and solutions
- •Reproduce defects and file actionable issues for product engineering
- •Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
- •Represent Technical Support and customer interests in Engineering and Product Management discussions
- •Assist product management in developing and prioritizing enhancement lists
- •Summarize, communicate, and escalate customer experiences to management
- •Contribute to and maintain our Knowledge Base
- •Contribute to our diagnostic tools and utilities, and create new ones
- •Respond to customer inquiries via support cases, email, chat, and phone
Nice to Have
- •SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
- •Debugging certificate-based mutual TLS and SSL authentication
- •Experience analyzing network traces using tools such as wireshark or tcpdump
- •Component management build tools (Maven, npm, NuGet etc.)
- •Experience with Sonatype, jFrog, Snyk and similar products
- •Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
- •OAuth and/or SAML integration experience
Benefits
- •Parental leave
- •Diversity and inclusion working groups
- •Flexible working practices
- •Company Wellness Week - company operations shut down for a week for personal growth and rest
- •Paid Volunteer Time Off (VTO)
About sonatype
Sonatype is the developer-friendly full-spectrum software supply chain management platform helps organizations and software developers.
Fulton, MD, US
500 - 1000
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