Remote, Anywhere
Remote
Director
Full Time
Technical Account ManagementLeadershipRemoteCustomer SuccessTeam DevelopmentEscalation ManagementPortfolio Management
Requirements
- •Technical depth in database internals, scalability, security posture, and infrastructure tradeoffs
- •Experience hiring, coaching, and growing a technical team
- •Ability to manage portfolio-level judgment across 100+ accounts and partner book
- •Comfortable leading escalation in high-severity, multi-stakeholder incidents
- •Cross-functional influence with engineering, product, sales, and partnerships leadership
- •Clear communication skills for executive briefings and coaching
- •Awareness of retention and expansion metrics (NRR)
- •Background in engineering, SRE, or technical consulting
- •Track record of leading a technical customer-facing team
What You'll Do
- •Hiring and onboarding new TAMs
- •Running regular 1:1s, setting individual development plans, and giving direct feedback
- •Building and maintaining repeatable playbooks
- •Setting and holding the team to a consistent bar for technical depth, proactivity, and communication
- •Owning the coverage model for the entire function
- •Running quarterly review/refresh of assigned accounts and rebalancing books
- •Resolving open coverage gaps and deciding fixes
- •Approving leadership-discretion assignments and cap exceptions
- •Ensuring every assigned account has a clear, accountable technical owner
- •Auditing architecture and deployment validation post-sale
- •Coaching TAMs on configuration guidance and best practices
- •Tracking early success milestones across the portfolio
- •Ensuring environment reviews and risk/optimization surfacing happen regularly
- •Coordinating across support, engineering, and success during major incidents
- •Owning execution of Named Account Escalation SLA sequence
- •Ensuring root cause analysis and preventative action close out
- •Isolating TAMs from technical repair work
- •Ensuring account plans stay aligned to customer roadmaps
- •Representing aggregated voice of the customer to engineering and product
- •Maintaining operating agreement between TAM and Support
- •Partnering with Sales and Success leadership on account health and retention
- •Working with partners' Account Quarterback, Partner Manager, and Solutions Architect to maintain technical relationships
Benefits
- •Fully Remote work from anywhere
- •ESOP (equity ownership)
- •Tech Allowance for work environment setup
- •Health Benefits covering 100% employee and 80% dependents
- •Annual Off-Sites for company gathering
- •Flexible Work with asynchronous operation
- •Professional Development allowance for education
About Supabase
Supabase is an open-source backend-as-a-service platform built on Postgres, giving developers a database, authentication, instant APIs, edge functions, realtime subscriptions, storage, and vector embeddings.
San Francisco, California, United States
251-500
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