Remote - Estonia
Remote
Entry Level
Full Time
remotefraudcustomer protectiondata analysis
Requirements
- •Willingness to work a non-traditional schedule including weekends, holidays and evenings
- •Experience working in a fast paced, ambiguous environment with a strong bias for action
- •Previous experience in customer service or customer facing role requiring effective and empathetic communication
What You'll Do
- •Investigate cases quickly and efficiently
- •Perform analysis of non compliant traffic to understand bad actor behavior
- •Become a subject matter expert in fraud investigations
- •Protect customers and consumers through identification of bad actors and fraudulent activity
- •Take action daily to stop bad actors while minimizing false positives
- •Identify trends and root cause gaps
- •Recommend preventative solutions to stop bad actors
Nice to Have
- •Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
- •Basic understanding of APIs and related technologies
- •1-2 years experience working in a queue based/contact center environment
Benefits
- •Competitive pay
- •Generous time off
- •Ample parental and wellness leave
- •Healthcare
- •Retirement savings program
About Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
San Francisco, CA, US
5000 - 10000
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