Digital Sales Representative

Remote - United Kingdom

Remote

Senior

Full Time

remotesalesdigital salesnonprofitsocial impactSaaSCPaaS

Requirements

•At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space with a record of top performance.
•Technical solutions selling experience including closing deals.
•Demonstrated track record of managing business forecasts and financial models.
•Comfortable working with business and highly technical leaders and building supportive partnerships.
•Analytical account development strategy using data to find opportunities and prove value.
•Entrepreneurial mindset with appetite to define processes and build programs.
•Record of delivering revenue and gross profit results.
•Deep personal interest in the social impact market and dedication to making a positive difference.
•Strong written and verbal communication skills.
•High adaptability and comfort with ambiguity and change.
•Strong process-orientation and focus on improving systems and processes.
•World-class organization, prioritization, and documentation skills.

•Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
•Work with customers to understand their business and technical requirements and design solutions using Twilio’s communications API platform.
•Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue and driving upsell and cross-sells.
•Execute programmable sales plays to deliver strong revenue, gross margin, and gross profit results.
•Collaborate with cross-functional internal teams to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
•Generate and maintain an accurate sales pipeline and forecast using Salesforce CRM.
•Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn.
•Drive deals forward, remove obstacles for customers and internally, and recommend process improvements.
•Develop expertise in the social impact and nonprofit market to help prospective customers understand Twilio’s platform use cases.
•Communicate complex technical and financial details simply.
•Balance competing priorities and manage multiple projects/deals simultaneously.