Remote - Ireland
Remote
Senior
Full Time
remotestaff levelsite reliability engineeringplatform engineering
Requirements
- •8+ years of related engineering experience, with a substantial portion focused on reliability, infrastructure, or platform engineering
- •Demonstrated accountability for production systems — you have carried a pager for services that mattered and owned the outcome when they failed
- •Strong software engineering fundamentals: you build and ship production code, not only configure tooling
- •Experience defining and operating against SLIs and SLOs, and using error budgets to inform engineering priorities
- •Depth in production operations: incident command, post-mortem analysis, capacity planning, and observability
- •A record of preventing recurrence — reducing incident classes and operational toil, not just closing tickets
- •Experience driving changes that span multiple teams, and the communication skills to build alignment without formal authority
- •A track record of improving the engineers around you through code review, design feedback, and mentorship
- •Experience with large-scale distributed systems in a cloud environment
What You'll Do
- •Own the reliability posture of production services in your area — availability, latency, capacity, efficiency, performance, and the monitoring and alerting that makes them visible
- •Define, instrument, and operate against SLIs and SLOs, and use error budgets to drive engineering priorities
- •Identify trends and problem areas that threaten stability, and provide a path forward to mitigate risk before it reaches customers
- •Drive down repair items and prevent classes of incidents rather than resolving them one at a time
- •Improve detection, response, and recovery — reducing time to acknowledge, engage, mitigate, and restore, with fewer people pulled in
- •Design for failure: strengthen failure domains, validate recovery paths, and make production changes safer to ship and safer to roll back
- •Participate in on-call for the services you support, and lead the response when production is degraded
- •Write post-mortems that identify true root causes, and drive the follow-up work to completion
- •Oversee efforts to identify, diagnose, report, and document production problems across all reliability dimensions
- •Write, configure, and deploy code that measurably improves service reliability — maintainable, reviewed, documented, and well tested
- •Orchestrate complex changes across systems and services, documenting design changes, technical decisions, migration plans, and upgrades
- •Lead debugging, troubleshooting, and analysis of service architecture and design
- •Use code review to drive up the quality of your coworkers' code
- •Reduce the operational overhead required to run infrastructure and services
- •Drive projects from conception to completion for efforts spanning the concerns of your team
- •Coordinate across programs, collaborating with others to estimate and communicate delivery timelines
- •Break projects into milestones and tasks, track progress, and communicate updates to stakeholders
- •Identify and communicate changes that may impact stability
Nice to Have
- •Familiarity with infrastructure-as-code, container orchestration, and GitOps-style delivery
- •Experience with multi-region architecture, failure-domain design, or regional expansion work
- •Background in chaos engineering, game days, or other proactive resilience validation
Benefits
- •competitive pay
- •generous time off
- •ample parental and wellness leave
- •healthcare
- •a retirement savings program
About Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
San Francisco, CA, US
5000 - 10000
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